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News & Insights

Industry News, Trends and Our Latest Thinking

Ongoing Mystery Shopping versus One-Time Projects

Ongoing Mystery Shopping versus One-Time Projects

We have clients of all shape and sizes utilizing our mystery shopping services in a multitude of ways to benefit their respective organizations. When setting up a program, there are a number of important decisions to be made. The first step is to determine the end… Continue reading

Are You Listening to All of Your Customers’ Voices?

Are You Listening to All of Your Customers’ Voices?

The most important aspect of managing a brand is keeping tabs on the various interactions that your customers have with it. No matter what industry you’re in, big or small, whether you sell a product or provide a service, just getting starting or 30 years in,… Continue reading

Case Studies

How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience

Artisan pizza is a highly competitive category, and restaurant operators often struggle with how to stand out in the crowd. After all, it’s just pizza and beer, right? Well the team at Flatbread saw things a little different. Building a culture rooted in their mission of… Continue reading

Colorado State University Global Campus Drives Student Satisfaction with Mystery Shopping

360 Intel’s mystery shopper data provided insight into specific touch points and interactions that helped Colorado State University Global Campus to take their good service to great.