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News & Insights

Industry News, Trends and Our Latest Thinking

Case Studies

Emagine Entertainment’s Exemplary Guest Experience

Some say cinema is dying in the light of new options for consumers to watch a movie. Netflix, Hulu, Amazon video and the likes are all new competitors in the market – and many movie theaters didn’t see it coming. Consumers find value in streaming services… Continue reading

How American Gonzo Food Corp Enhanced Consistency Through Mystery Shopping + Audits

With four different concepts and ten locations, American Gonzo Food Corp (AGFC) needed a way to monitor its execution standards to ensure their customers had great experiences across the board.  To do this, they looked not only externally but internally as well, creating a program that… Continue reading