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News & Insights

Industry News, Trends and Our Latest Thinking

4 Tips to Avoid Mystery Shopping Scams

4 Tips to Avoid Mystery Shopping Scams

Being a mystery shopper is fun and a great way to make some extra cash.  However as much as we do as an industry to thwart criminals from taking advantage of shoppers, scams have been stealing money from unsuspecting victims for years. We have posted about this before, but we want to be sure… Continue reading

Case Studies

Emagine Entertainment’s Exemplary Guest Experience

Some say cinema is dying in the light of new options for consumers to watch a movie. Netflix, Hulu, Amazon video and the likes are all new competitors in the market – and many movie theaters didn’t see it coming. Consumers find value in streaming services… Continue reading

How American Gonzo Food Corp Enhanced Consistency Through Mystery Shopping + Audits

With four different concepts and ten locations, American Gonzo Food Corp (AGFC) needed a way to monitor its execution standards to ensure their customers had great experiences across the board.  To do this, they looked not only externally but internally as well, creating a program that… Continue reading