Asset 22

The Best Mystery Shopping Company in the Industry

The 360 Intel Mystery Shopping Program measures, monitors and optimizes your brand through:

  • In-person mystery shops
  • Web/virtual mystery shops
  • Phone mystery shops

We have local, regional and national clients in the following industries:

  • Hospitality
  • Retail
  • Fitness
  • Entertainment
  • Automotive
  • Medical
  • Salon/Beauty
  • Education
  • Real Estate
  • Senior Living
  • Funeral Homes

Get Started

We’ll be in touch within 24 hours to get your mystery shopping program up and running.

Want to be a mystery shopper? Click here.


Why 360 Intel?

Quality – Speed – Flexibility – Transparency


  • Fully customizable shop requirements and templates
  • Over 1 million shoppers nationwide
  • Leading industry software for collecting and reporting data
  • Online dashboard with robust, user-friendly analytics
  • Unlimited ongoing support with our Client Help Desk
  • Flexible agreements with no annual commitment
  • Quick start – You can have your first shop in just a few days
  • Transparent pricing – Most of our shops are in the $50-$100 range

The Purpose of Mystery Shopping

  1. Keep staff on their toes – Just by implementing a consistent program, your staff should know that any customer could be a mystery shopper. This elevates performance right out of the gate with the mentality of “having a scout in the stands.”
  2. Honest, unbiased feedback – Mystery shops are not the same as surveys. Our clients choose exactly how the shoppers evaluate their experience based on their expectations, resulting in an objective analysis every time.
  3. Detailed reports – We require our shoppers to provide a detailed narrative explaining every aspect of their experience. Along with a scored report, you will have the full description of what happened, so you can take action with confidence.
  4. Review trends in the data – Individual secret shop reports are valuable, but the trends and patterns that emerge over time allow decision-makers to better understand how their brand is performing at a macro level. Our reporting dashboard makes it easy to break it all down.
  5. New customers – Don’t forget, the mystery shoppers are real customers too! By implementing a program, you are introducing a whole new group of people to your business

Trust the experts in secret shopping.

We’ve partnered with thousands of companies over the years. Here’s what a few of them have to say about us:

“We have been working with 360 Intel for a few years. When we first began to work together, they took the time to understand who we are as a company and truly became our partner. They help us remotely manage our restaurants with ease. In the rare case that we need technical support, they are always quick to help us solve the problem. We appreciate their attention to detail, eagerness to help, and their ability to assist us in creating Smileable Experiences.”

“360 Intel has become a vital partner of the Buffalo Wing Factory.  We utilize the Mystery Shop program to provide reliable and objective feedback that is used to manage our service performance.  We also utilize the auditing tools to administer a range of audits within our operating units to improve SOP adherence.  The team at 360 intel is incredibly helpful and supportive with our endless updating and improving of these tools.”

“At Aroma Joe’s we are not only passionate about our Coffee, but we believe in positively impacting people through excellent customer service. 360 Intel provides us with additional insight to help us ensure each store is optimizing the customer experience.  Working with 360 Intel continues to be a great partnership as they are equally as passionate about their brand and providing amazing customer service.”

“360 has been a partner for Ballard Brands for over six years now. They were so great in helping us build our mystery shop program for both of our franchised brands. Then they took our Quality Assurance to the next level with a dashboard app. They help us every year for our Franchise Conference in painting a picture for our presentations to the franchisees on customer service and quality assurance across the brand. The technology is great. The service is great. They just generally make me look very good at what I do.”

Contact us today for a fast, easy quote to get your program up and running.