The Best Mystery Shopping Company in the Industry
The 360 Intel Mystery Shopping Program measures, monitors and optimizes your brand through:
- In-person mystery shops
- Web/virtual mystery shops
- Phone mystery shops
We have local, regional and national clients in the following industries:
- Real Estate
- Senior Living
- Funeral Homes
We’ll be in touch within 24 hours to get your mystery shopping program up and running.
Why 360 Intel?
Quality – Speed – Flexibility – Transparency
- Fully customizable shop requirements and templates
- Over 1 million shoppers nationwide
- Leading industry software for collecting and reporting data
- Online dashboard with robust, user-friendly analytics
- Unlimited ongoing support with our Client Help Desk
- Flexible agreements with no annual commitment
- Quick start – You can have your first shop in just a few days
- Transparent pricing – Most of our shops are in the $50-$100 range
The Purpose of Mystery Shopping
- Keep staff on their toes – Just by implementing a consistent program, your staff should know that any customer could be a mystery shopper. This elevates performance right out of the gate with the mentality of “having a scout in the stands.”
- Honest, unbiased feedback – Mystery shops are not the same as surveys. Our clients choose exactly how the shoppers evaluate their experience based on their expectations, resulting in an objective analysis every time.
- Detailed reports – We require our shoppers to provide a detailed narrative explaining every aspect of their experience. Along with a scored report, you will have the full description of what happened, so you can take action with confidence.
- Review trends in the data – Individual secret shop reports are valuable, but the trends and patterns that emerge over time allow decision-makers to better understand how their brand is performing at a macro level. Our reporting dashboard makes it easy to break it all down.
- New customers – Don’t forget, the mystery shoppers are real customers too! By implementing a program, you are introducing a whole new group of people to your business