Services

Measuring the Intangible to Win

These days consumers are putting a real premium on the service industry. Services can make their lives easier, help them be more efficient, get them to places they need to go, and enable them to look and feel better. But how do you measure and monitor the intangible?

If you are in the service field, you know that a brand that consistently delivers extraordinary customer service is the brand that earns credibility, trust and wins brand loyalty. With the 360 Intel Mystery Shopper program you get a 360-perspective of your customer experience to give you that competitive edge.

What can 360 Intel do for you?

Strengthen the customer experience

Gain a 360-view of the customer experience through your customer’s eyes to help optimize your service
Understand what is driving their experience both positive and areas to improve
Measure the customer experience at multiple points in their relationship with you to retain their business

Drive growth

Understand and monitor the critical drivers for profitable success
Identify which locations are exceling and which locations need help
Evaluate service performance and understand what is valued

Help your employees excel at customer service

Understand what drives brand loyalty so employees know what to focus on
Guide staff with what works and what doesn’t
Increase staff accountability
Engage and reward staff
Ensure that each location is consistently delivering your brand promise

“Prairie Life Fitness is one of the nation’s leading operators of upscale health and fitness clubs. We have nine facilities in four states, with over 1,000 employees and over 30,000 members. We take great pride in all of our clubs and our professional, member-oriented staff. For us the 360 Intel Mystery Shopper program ensures our brand equity and helps every club to deliver an exceptional customer experience.”

-Prairie Life Fitness

Service Clients

Want to learn more?

Let’s talk about how we can help you better understand your customers.

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