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Restaurant / Hospitality

Measure What Matters Most – the Customer Experience

The restaurant and hospitality industry is a fast-paced, dynamic industry where the customer experience matters most. A good experience can provide rave reviews and create brand loyalty, but one bad experience is often hard to recover from.

With over 15 years in the restaurant business, we know what it takes to serve up amazing customer experiences. From fast food franchises to gourmet dining, our mystery shopper programs are specifically catered to help you strengthen and grow your business.

Strengthen the guest experience

  • Gain a 360-view of the guest experience through your customer’s eyes to help optimize your operation
  • Understand how new guests can contribute directly to top line sales

Drive growth

  • Understand and monitor the critical drivers for profitable success
  • Identify which locations are excelling and which locations need help

Help your employees excel at customer service

  • Understand what drives brand loyalty
  • Guide staff with what works and what doesn’t
  • Increase staff accountability
  • Ensure that each location is consistently delivering your brand promise

Restaurant/Hospitality Clients


The Friendly Toast logo

Marriott logo

Orange Leaf

Little Caesars


“Our desire to have great food and service is not enough. We train for it daily and needed the ability to measure it in some way. Using the Mystery Shopper Program has improved our service and effectively completed our desired 360- degree comprehensive training and evaluation program. We use the information on each mystery shop as a tool to ask for, and receive, better performance from our staff. Our employees actually like the feedback as they are recognized for a job well done. The results of the program are great service and a much better Flatbread experience than before the mystery shops.”

–The Flatbread Company

Case Studies

How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience

Artisan pizza is a highly competitive category, and restaurant operators often struggle with how to stand out in the crowd. After all, it’s just pizza and beer, right? Well, the team at Flatbread saw things a little differently. Building a culture rooted in their mission of…

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FREE GUIDE: 5 Ways a Mystery Shopper Program Improves the Guest Experience

Most restaurant operators are familiar with the concept of a mystery shopper; people who visit a restaurant and fill out a report based on their experience. It’s a concept that’s been around nearly as long as the restaurant business itself. But while most hospitality businesses are…

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Want to learn more?

Let’s talk about how we can help you better understand your customers.

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