Uncover how and where to strengthen your brand with a 360 view of your customer experience captured at every possible touch point with honest, real time, real live interactive research to deliver consistently amazing service that delights your customers.
Your Customer Experience Is Your Brand.
Experienced, trusted partners.
We ran businesses and know what it takes to deliver amazing brand experiences. We are passionate about helping you. You will have a dedicated client service manager with domain expertise depth and breadth that understands your industry to ensure your success.
No cookie cutter approach
We craft a plan that is as individual as your business and tailored to meet your specific goals and needs. Our robust reporting platform not only provides individual report data but also trending data and benchmarks, all in an easy, consumable format.
We don’t just show you the numbers
With data integrity and experience that you can trust, we help you understand the research and importantly, guide you on your next steps to grow your brand. We give honest feedback with strategic relevance and actionability.
We deliver results.
Our trained, professional network of shoppers are experienced and provide experiential data to give you real time input and insight. Real data, real results.
“An average of 5.5 million guests see movies annually at our multiple Celebration! Cinema locations. Through the 360 Intel Mystery Shopper program, we get a snapshot of how and what we provide our customers at all of our locations. This provides vital, critical information so we can grow strategically and make informed decisions and changes.”
– VP Operations, Celebration Cinemas