Your Brand is Our Focus
Pivot to an Exceptional Customer Experience.
Explore how to gain a 360-consumer perspective with research, strategy and tools to strengthen your brand.
Shopper Zone
Are you a shopper or want to be one? Here is everything you need to know to get in the zone.
ANNUAL CUSTOMER EXPERIENCE SURVEY
Our annual client survey reveals not only how we are doing in the eyes of our clients, but also sheds light on trends and findings in customer experience management.
EXPLORE OUR SERVICES
Unleash Your Brand’s Potential
We use a customized, tailored research approach that focuses on what is important to your brand and your customers to provide a 360° view. At the very core is the “Mystery Shopping” program that allows us to fully explore and understand your customer experience.
Mystery Shopping Program
- One-to-one client management
- Domain expertise
- Genuine, real-time interactive research
- Trained, professional shoppers
- Robust, user-friendly reporting platform
- In-house analytics expertise
- Data validation and integrity of research
We’ve Been in Your Shoes
We know what it takes to deliver brand promises. With over 15 years experience in customer management and depth and breadth across multiple industries, we are driven to help you build your brand.
Expertise in:
- Restaurant/Hospitality
- Retail
- Entertainment
- Services
- Higher Education
“We have had the pleasure of partnering with 360 Intel for the past 2 years. Their professionalism, responsiveness and service has been top-notch. They not only help you to deliver amazing customer experiences, they take that to heart and deliver their own exceptional customer experience to you.”
– The Friendly Toast
